By appraisal, we mean the review of what has happened, in relation to set objective. By evaluation, we mean the experiences and learning of the individual.
On project-based volunteering, there are typically regular, mid-term and final evaluations of a project. Traditional organisations favor annual or bi-annual performance reviews that are typically very comprehensive and take into account the totality of the individual’s contribution. More modern organisations tend to use quicker feedback loops to change behavior of people more dynamically. Regardless of appraisal context, the main question is still usually the same: have the objectives been met? In a majority of cases, the more frequently this question is asked, the better.
Ideally, appraisal of volunteers should take into account the needs of both the individual and the collective mission of Scouting. Both of these should be in the interests of the volunteer and the institution he/she is volunteering for.
Appraisals are a great place to point out what has gone well and identify reasons for success. Ideally, this information could then be used to make sure that future volunteering efforts are also successful.
Equally important is to study areas for improvement and analyze, why some things were less of a success.
Typically appraisals and evaluations are used to re-calibrate targets or to set new objectives. Information gathered from appraisal and evaluation can also be used to decisions about suitable new roles for the volunteer. Ideally, this will support the job rotation and retention of volunteers
New forms of support can also be added based on appraisal result.
In mid-term evaluation, target setting methods such as backcasting can be applied to see what needs to be changed and what further actions are needed in order to attain desired objectives.
As always, it is important is to decide what we evaluate. Two important components that can be evaluated are the volunteering programme as a whole and the satisfaction of individual volunteer. When evaluating volunteering programme, the following indicators can be taken into consideration:
All the indicators mentioned above can help to create a report that is easy to present also outside of the association and at the same time they can help you to get better volunteer support in the future
The evaluating the satisfaction of an individual volunteer, the following questions might be useful:
WOSM – Adult Resources Handbook / the 600 series (http://www.scout.org/node/11512)